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Registered Office Address:
Bank11 für Privatkunden und Handel GmbH
Hammer Landstraße 91
41460 Neuss, Germany
Mailing Address:
P.O. Box 10 06 06
41406 Neuss, Germany
Phone (Loan Customer Service): +49 2131 3877- 650
Phone (General): +49 2131 3877-0
Email: mail@bank11.com
Email (Investors): anleger@bank11.com
Web: www.bank11.de
Bank Sort Code (BLZ): 305 305 00
BIC: WEFZDED1
Management Board:
Jörn Everhard (Speaker of the Management Board)
Nina-Stephanie Bartha
Sandra Ebert
Registered Office: Neuss
Local Court (Amtsgericht) Neuss
HRB 15804
VAT Identification Number:
DE 815101474
A company of Wilh. Werhahn KG, Neuss
www.werhahn.de
Chairman of the Supervisory Board:
Alexander Boldyreff
Responsible Supervisory Authorities:
Federal Financial Supervisory Authority (BaFin),
Graurheindorfer Straße 108
53117 Bonn, Germany
Marie-Curie-Straße 24-28
60439 Frankfurt am Main, Germany
Phone: +49 228 4108-0
Fax: +49 228 4108-1550
(Website: www.bafin.de)
and
European Central Bank (ECB)
Sonnemannstraße 20
60314 Frankfurt am Main, Germany
(Website: www.ecb.europa.eu)
Bank11 is a member of the Association of German Banks (Bundesverband deutscher Banken e.V., Berlin) and participates in its Deposit Guarantee Fund (Einlagensicherungseinrichtung).
Out-of-Court Dispute Resolution
The Bank participates in the dispute resolution procedure of the consumer arbitration board „Ombudsman of Private Banks“ (www.bankenombudsmann.de). Consumers have the option of contacting the Ombudsman of Private Banks to settle a dispute with the Bank. If the dispute falls within the scope of the provisions on payment services (Sections 675c to 676c of the German Civil Code – BGB), customers who are not consumers may also call upon the Ombudsman of Private Banks. Further details are set out in the „Rules of Procedure for the Settlement of Customer Complaints in the German Banking Sector,“ which are available upon request or can be accessed online at www.bankenverband.de. Complaints must be submitted in text form (e.g., via letter, fax, or email) to the Customer Complaint Office at the Association of German Banks (Bundesverband deutscher Banken e. V.), P.O. Box 040307, 10062 Berlin, Germany; Fax: (030) 1663-3169; Email: ombudsmann@bdb.de.
Status-related Information (pursuant to VersVermV):
Bank11 für Privatkunden und
Handel GmbH
Hammer Landstraße 91
41460 Neuss, Germany
Insurance agent authorized pursuant to Section 34d (1) of the German Industrial Code (Gewerbeordnung – GewO).
Bank11 für Privatkunden und Handel GmbH offers advisory services.
Bank11 für Privatkunden und Handel GmbH receives a commission for its mediation services from the respective insurer(s) named in the product documentation and, depending on the insurer, may also receive additional remuneration. The commission and any additional remuneration are included in the insurance premium.
Joint body pursuant to Section 11a (1) GewO:
Deutscher Industrie- und Handelskammertag (DIHK) e.V., Breite Str. 29, 10176 Berlin
Phone: (0 180) 60 05 85 0 (Landline price €0.20 / call; mobile prices max. €0.60 / call) https://www.vermittlerregister.info/kontakt
Registration No.: D-79EA-I8PTN-80
Arbitration Board: Versicherungsombudsmann e.V., P.O. Box 080632, 10006 Berlin
Download status-related information (Insurance brokerage)
Central Contact Points pursuant to EU Regulation 2022/2065 (Digital Services Act)
Contact point for authorities pursuant to Art. 11 of EU Reg. 2022/2065: compliance@bank11.com
- Communication is possible in German and English.
Contact point for users pursuant to Art. 12 of EU Reg. 2022/2065:
- To report illegal content that violates the law or our General Terms and Conditions, as well as to report infringements of intellectual property rights, please contact us at: compliance@bank11.com
- In the event of complaints, please feel free to contact us at the following email address: beschwerdemanagement@bank11.com
Legal Disclaimer:
The editorial team has compiled this website with the greatest possible care. However, no liability or guarantee is assumed for the timeliness, accuracy, or completeness of the information and data provided. This also applies to all other websites referred to via hyperlinks. Bank11 is not responsible for the content of websites reached via such links. Bank11 reserves the right to make changes or additions to the information or data provided without prior notice.
The content of the Bank11 website is protected by copyright. The reproduction of information or data, particularly the use of texts, text segments, or images, requires the prior consent of Bank11. The content of this website, specifically all texts, images, graphics, and logos as well as their arrangement, are subject to copyright and other laws for the protection of intellectual property. However, Bank11 grants users the right to use, store, and reproduce the texts, images, and graphics provided on this website, in whole or in part, for journalistic purposes within the framework of applicable press and copyright law, provided that Bank11 is cited as the source/author and a specimen copy is provided to the Marketing & Communications department of Bank11.
In contrast, the use, storage, and reproduction of the logos used on the website and their arrangement require the prior consent of Bank11. The texts, images, graphics, logos, etc., provided on the Bank11 website may not be modified, copied for commercial purposes, or used on other websites without prior agreement with Bank11.
The Bank11 website does not grant any license rights to the intellectual property of Bank11 or its affiliates. All brands and logos mentioned on the website are legally protected trademarks.
All information or data and its use are subject exclusively to German law. The place of performance and exclusive place of jurisdiction is Neuss.
Furthermore, Bank11 shall not be liable for any direct or indirect damages, including lost profits, arising from the use of the information or data found on this website. Rights and obligations between Bank11 and the user of this website or third parties are also excluded.